Returns and refunds

Last updated: October 2026

Return period

You have 30 days from delivery to return the product for a full refund of the amount paid.

Conditions

The product must be returned in its original packaging, complete and in good condition, with all accessories. Return shipping costs are paid by the customer, unless the product arrives defective or different from what was advertised.

Process

To start a return, email us with your order number and the reason. We will send you return instructions within 48 business hours.

Refund

Once the returned product is received and checked, the refund is processed to the original payment method within 5 to 10 business days, depending on your bank.